Zig Card Terms of Use

Check below all the details about our Terms of Use, Privacy Policy, User Support, Zig Card Care, Misplacement, Loss, Theft, Robbery, Improper Use of the Card and much more.

1. TERM OF USE

Transparency and clarity are fundamental to us. Before you start using the Zig Card, please read our terms and conditions of use carefully.

To access our Terms of Use, visit our website https://zig.fun/termos-e-politicas.

It is important for us to ensure that you are aware of all policies and guidelines when using our app. If you have any questions about the Terms of Use, our support team will be happy to help with any questions.

2. PRIVACY AND DATA PROTECTION POLICY

Your privacy is our priority. We adopt strict security measures and comply with the General Data Protection Law (LGPD). To learn more about how we use and protect your personal data, see our privacy policy.

To access our full terms and policies, click on the following link: https://zig.fun/termos-e-politicas. You will be redirected to the corresponding page on our website.

3. USER SUPPORT

We are here to help! If you have any questions, issues or need assistance, our support team is ready to assist you. We offer two contact options for your convenience:

Online support: Access our site (https://zig.fun/) and find support online. Our team is available to answer your questions and provide immediate support.

Contact us: Visit our Contact Us page (https://zig.fun/fale-conosco/) and fill out the contact form. We will contact you as soon as possible to provide the necessary assistance.

Count on us to solve any problem related to the Zig Card and have the best experience possible!

4. TAKE CARE OF THE ZIG CARD

We value the good condition of your Zig Card. To ensure its perfect functioning, avoid bending or damaging it. ZIG and the producer are not responsible for any improper use of the card. Should any questions or problems arise, our support team is ready to provide immediate assistance. Contact us and we will be happy to help.

5. LOSS, LOSS, THEFT AND THEFT

In case of loss, theft or robbery of your Zig Card, it is important to take the necessary measures to ensure its safety and protection. We recommend that you follow the guidelines below:

  • Report immediately: If your Zig Card is lost, stolen or robbed, please notify us immediately via our online support or contact us. This will allow us to block the card and prevent any unauthorized use.
  • Refund of remaining balance: If you have unused balance on your Zig Card and have lost it or it has been stolen, please contact us as soon as possible. We will do our best to assist you in the process of refunding the remaining balance, in accordance with established policies and guidelines.


Remember that the security of your Zig Card is essential. By taking these steps, we can help protect your account and minimize any unwanted consequences resulting from misplacement, loss, theft or robbery.

6. IMPROPER USE OF THE CARD

In case of loss, theft or robbery of your Zig Card, it is important to take the necessary measures to ensure its safety and protection. We recommend that you follow the guidelines below:

  • Report immediately: If your Zig Card is lost, stolen or robbed, please notify us immediately via our online support or contact us. This will allow us to block the card and prevent any unauthorized use.
  • Refund of remaining balance: If you have unused balance on your Zig Card and have lost it or it has been stolen, please contact us as soon as possible. We will do our best to assist you in the process of refunding the remaining balance, in accordance with established policies and guidelines.


Remember that the security of your Zig Card is essential. By taking these steps, we can help protect your account and minimize any unwanted consequences resulting from misplacement, loss, theft or robbery.

7. DEPOSIT FEE AND CARD RETURN

When you sign up for the Zig Card, a security deposit will be charged, which will be fully refunded when you return it to the locations indicated by the event organizer. To make the most of your experience, follow the guidelines provided by the establishment/event. The security deposit can be refunded in two ways: a) in cash, at the end of the event; or b) upon receipt of a bottle of mineral water, also at the end of the event.

8. REFUND OF UNUSED BALANCE

Get the most out of your Zig Card! If you have any unused funds, please follow the instructions provided by the responsible organization to request a refund. It is important to note that ZIG is not responsible for any type of refund or reimbursement. Our team is available to provide assistance and guidance throughout the process.

Visit our refund site at https://reembolsocashless.com.br/ for detailed information about the process and start the application. On the website, in addition to the regulations and the Reimbursement Policy, you will find all the necessary forms to request reimbursement for events held. It is important to pay attention to application deadlines.

It is worth noting that if you cannot find the event mentioned on the website above, it may be that the event production has opted for another form of reimbursement. In that case, follow the guidelines provided by them for more information.

9. DEADLINE FOR RETURN OF REMAINING BALANCE

It is important to pay attention to the deadline established by the production of the event for the return of the remaining balance.

To ensure that you receive the refund of the remaining balance, it is essential to follow the instructions provided by the event production within the established deadline. Typically, you will need to fill out a specific form.

If you missed the deadline to fill out the return form, contact the event production support directly. They will be prepared to assist you in resolving the case and finding the best possible solution.

We remind you that the deadline for returning the remaining balance may vary from event to event, so keep yourself informed about the guidelines and deadlines provided by the production.